Methodist College IT Support
If you need IT assistance please fill out the form below. The Methodist College IT Department is staffed Monday through Friday, 8 a.m. - 5:30 p.m. Saturday and Sunday 8-6:00pm. Any requests submitted outside of these hours will be handled the next business day. For any truly urgent needs we have an on-call rotation for afterhours support that can be found on our SharePoint site.
Password Help
Forgotten or Expired Password Reset
Self-service password reset gives you the ability to change or reset your network password.
Reset your password
Password Reset Reminders:
- Passwords can only be changed once per day.
- Commonly used weak passwords will be blocked.
- Known compromised passwords will be blocked.
- Students and Staff may only perform five password reset attempts within a 24 hour period before their account is locked out.
IT Sharepoint Site
In the link below you will find our SharePoint Site, in it we will have How-To Guides, our currently working on list, the on-call schedule and how to contact us. You will also find a little information on our Team in here.
IT - Home (sharepoint.com)
Examsoft
Log in using the link below using your MC email address and password. Students do need to register for every semester, even summer.
Examsoft tips, troubleshooting, and support contact information
Examsoft Single Sign On Link
Examsoft Downloads Page - No sign in required
Microsoft Office 365
Microsoft Office 365 is available to all Students while enrolled at Methodist College.
How to download Office 365
Frequent Topics
D2L - How to Fix the "There was a problem processing your authentication" error
Laptop Requirements
Submit an IT Support Ticket
Forgotten or Expired Password Reset
Self-service password reset gives you the ability to change or reset your network password. If you need more assistance, see these instructions on how to reset your password.
Password Reset Reminders:
- Passwords can only be changed once per day.
- Commonly used weak passwords will be blocked.
- Known compromised passwords will be blocked.
- Team members may only perform five password reset attempts within a 24 hour period before their account is locked out.
- Team members may validate via a phone number, or via security questions five times within an hour before their account is locked out.
Forgotten or Expired Password Reset
Self-service password reset gives you the ability to change or reset your network password. If you need more assistance, see these instructions on how to reset your password.
Password Reset Reminders:
- Passwords can only be changed once per day.
- Commonly used weak passwords will be blocked.
- Known compromised passwords will be blocked.
- Team members may only perform five password reset attempts within a 24 hour period before their account is locked out.
- Team members may validate via a phone number, or via security questions five times within an hour before their account is locked out.
Forgotten or Expired Password Reset
Self-service password reset gives you the ability to change or reset your network password. If you need more assistance, see these instructions on how to reset your password.
Password Reset Reminders:
- Passwords can only be changed once per day.
- Commonly used weak passwords will be blocked.
- Known compromised passwords will be blocked.
- Team members may only perform five password reset attempts within a 24 hour period before their account is locked out.
- Team members may validate via a phone number, or via security questions five times within an hour before their account is locked out.