IT Support | Methodist College


Methodist College IT Support

If you need IT assistance please fill out the form below.  The Methodist College IT Department is staffed Monday through Friday, 8 a.m. - 7:00 p.m. Saturday and Sunday 8-3:30pm.  Any requests submitted outside of these hours will be handled the next business day. 

Password Help

Forgotten or Expired Password Reset

Self-service password reset gives you the ability to change or reset your network password. 

Reset your password

Password Reset Reminders:

  • Passwords can only be changed once per day.
  • Commonly used weak passwords will be blocked.
  • Known compromised passwords will be blocked.
  • Students and Staff may only perform five password reset attempts within a 24 hour period before their account is locked out.

Examsoft

Single Sign On is back for Examsoft as of Summer 2022. This means you no longer need to register using an invitation link, you can just log in using the link below using your MC email address and password. Students do need to register for every semester, even summer. 

Set up new Examsoft - New or Existing Users

Examsoft tips, troubleshooting, and support contact information

Examsoft Single Sign On Link

Examsoft Downloads Page - No sign in required


Microsoft Office 365

Microsoft Office 365 is available to all Students while enrolled at Methodist College.  How to download Office 365 

Frequent Topics

D2L - How to Fix the "There was a problem processing your authentication" error

How to Print to the Library Printer from your Laptop

Laptop Requirements

How to Print from your Laptop on Campus

Submit an IT Support Ticket























Forgotten or Expired Password Reset

Self-service password reset gives you the ability to change or reset your network password. If you need more assistance, see these instructions on how to reset your password.

Password Reset Reminders:

  • Passwords can only be changed once per day.
  • Commonly used weak passwords will be blocked.
  • Known compromised passwords will be blocked.
  • Team members may only perform five password reset attempts within a 24 hour period before their account is locked out.
  • Team members may validate via a phone number, or via security questions five times within an hour before their account is locked out.

Forgotten or Expired Password Reset

Self-service password reset gives you the ability to change or reset your network password. If you need more assistance, see these instructions on how to reset your password.

Password Reset Reminders:

  • Passwords can only be changed once per day.
  • Commonly used weak passwords will be blocked.
  • Known compromised passwords will be blocked.
  • Team members may only perform five password reset attempts within a 24 hour period before their account is locked out.
  • Team members may validate via a phone number, or via security questions five times within an hour before their account is locked out.

Forgotten or Expired Password Reset

Self-service password reset gives you the ability to change or reset your network password. If you need more assistance, see these instructions on how to reset your password.

Password Reset Reminders:

  • Passwords can only be changed once per day.
  • Commonly used weak passwords will be blocked.
  • Known compromised passwords will be blocked.
  • Team members may only perform five password reset attempts within a 24 hour period before their account is locked out.
  • Team members may validate via a phone number, or via security questions five times within an hour before their account is locked out.